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About Us Marzipanworld is based in the UK & Italy and trades worldwide. All our products are hand made.

At Marzipanworld we are constantly working towards extending and improving our product range. If you are looking for a particular design but are unable to find it or if you have any suggestions please e-mail us at info@marzipanworld.com and we will do our best to meet your needs.

All the designs shown on the website are protected by International copyright and ownership of the designs lies with Marzipan World. It is an offence to copy any of the designs or images without the permission of Marzipan World.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

If you want your purchase to be delivered to an address different than the cardholders, please tick the "alternative" box that will appear at the bottom of the billing address form, you will be asked to enter new delivery details.We accept credit card payments, our transactions are processed in GBP (pounds sterling). If you are shopping from outside the UK, upon placing your order the credit card company will convert the amount into your own currency. We accept Visa, Mastercard, Maestro, Switch, Visa Delta, American Express & JCB.

Customised products cannot be returned.

We make every attempt to describe our products as accurately as possible. Our products are hand made so there may be some small variations in colour, size and design. Where stated on the website that a colour is "white" (for example the marzipan white seashells) we intend the natural colour of marzipan which is off white.
Shipping And Handling All delivery times are estimated. We take responsibility for most things however we cannot accept responsability for orders that are delayed at customs or any other event that is beyond our control (for example extreme weather conditions such as snowstorms, hurricanes and natural disasters such as earthquakes and volcanic eruptions).

Customers are reminded that all orders are shipped via Airmail (unless Courier option has been selected) and this service does not offer an online tracking facility. Royal Mail also requires 21 working days before any item can be considered lost.

Should a parcel not be delivered please let us know within 25 days of having placed your order and we will either refund or replace the product as appropriate.

Great care is taken when packaging our products. In the unlikely event that the product arrives damaged please return it to us within 20 days of having placed your order and we will either refund or replace the product as appropriate.
Delivery Schedule Upon receiving your order the selected products will be prepared within 24-48hrs and dispatched as quickly as possible. After which standard estimated delivery times are: 3-7 working days by Standard Mail to the UK, 3-7 working days to Western Europe, 3-7 working days to Eastern Europe and 5-12 working days to the rest of the world (Air Mail delivery) after dispatch.

Courier delivery times are: 4 working days to the UK, 4 working days to Western Europe, 6 working days to Eastern Europe and 6 working days to the rest of the world .

All delivery times are estimated and exclude day of posting, weekends and Bank/Public Holidays. By placing an order The customer accepts these timescales.

Please note that your marzipan is made only after we receive your order and will stay fresh for over 4 months, to allow sufficient time for orders to arrive we recommend placing orders as soon as possible to avoid disappointment should there be delays in delivery.

Tax Charges All tax charges are included.
Credit Card Security All Credit Card transactions are processed through RBS World Pay using Thwate 2048 bit encryption systems and the browser 128 Bit SSL to ensure maximum security. For further information please visit www.rbsworldpay.com
Guarantee At Marzipan World we want to make you happy. This is important, we do not want to offend anyone, but please understand that when you order though Marzipan World that you are accepting the terms that we offer, we are honest people and we work long, long hours to make and ship your marzipan to you as quickly as possible. If you are not satisfied with our products please contact us at info@marzipanworld.com and we will either refund or replace your purchase as appropriate.
Reaching Us If you need to reach us please e-mail us at info@marzipanworld.com
Privacy Policy Marzipanworld does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
Returns Policy Marzipan World will accept returns of most items (customized designs and courier shipping cannot be refunded) within 14 days of the date order was delivered in accordance with the Distance Selling regulations and other statutory obligations. The customer must contact Marzipan World within 7 days of delivery in order to return goods. All items must be returned unopened and in their original packaging. Items returned without prior authorisation will not be processed for refund. Once the item has been received Marzipan World will refund the total value of the order, (return shipping costs are payable by the customer and are not refundable).